Privacy policy.

Privacy Policy: Grid Neutral

Grid Neutral is a registered company in England and Wales (Company No. 12147957). Our registered office is at Unit 7, Highgrounds Way Industrial Estate, Worksop, Nottinghamshire, S80 3AF.

This privacy policy outlines how we collect, use, store, and protect your personal data when you interact with the Grid Neutral website (www.grid-neutral.co.uk). By using our website, you consent to the practices described below. We may update this policy from time to time, and your continued use of the site will be considered acceptance of any changes.

What personal data do we collect?

We may collect the following information:

  • Name, email address, telephone number, and property address (when you submit forms, such as quote requests)

  • IP address, device and browser type (via cookies and analytics tools such as Google Analytics)
    Any personal information you provide in correspondence (e.g. emails, support requests)

Why do we collect your data?

We collect and process your data to:

  • Respond to enquiries and provide requested services

  • Improve our website and services through analytics

  • Communicate with you on service or administrative matters

We process your data under the following legal bases: legitimate interest (e.g. website analytics), consent (e.g. newsletter sign-up), and contractual necessity (e.g. quote provision).

How we won’t use your data

We will not:

  • Sell or share your personal data with other companies for marketing

  • Spam you

  • Publish your personal data

Who can access your data?

Your data may be accessed by authorised Grid Neutral staff. Limited data may be shared with trusted third parties that support our services (e.g. payment processors, email platforms, analytics providers), under appropriate data protection agreements.

Embedded content from other websites

Some pages may include embedded content (e.g. YouTube videos, maps). This behaves as if you had visited the other site directly and may include cookies or tracking.

Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or to meet legal obligations. Typically, contact data is retained for up to 6 years.

Your rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Contact us

To request access to your data, have it removed, or ask any questions, please email enquiries@grid-neutral.co.uk.

This policy was last updated on 3rd July 2025.